Conflict Resolution
HELPING OTHERS WORK IT OUT
If successful teamwork involves bringing people together to work toward a common goal, then the ability to effectively manage and resolve conflict is crucial for success. People naturally show up in the workplace with different and often competing needs, perspectives, and goals. A successful team will have among its members people who are skilled at helping others work through the inevitable conflicts that can arise.
This workshop will equip participants in:
Understanding the dynamics of conflict, including a deep dive into the five “conflict styles” with which people approach disagreements and interpersonal challenges
Curiosity-based interview skills, as a way of digging into the moving parts of any specific teammate conflict situation
Third party conflict resolution skills designed to guide conflicting team members from a set of destructive mindsets and behaviors to ones that are constructive, restorative, and enduring.
Effectively utilizing the T.H.RE.A.D. model (Talk, Hear, Relate, Admit, Decide) to help conflicting teammates successfully communicate, listen, empathize, own their own part in conflict, and collaboratively create action plans designed to sustain a healthy working relationship.