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The Nash Consulting Management Training course
Developing skilled managers as a key to organizational excellence
“Excellence in Management” Training
(Management skills you can use now)
1. PERSONAL EVALUATION
Do I have what it takes?
 How to have a career in self-improvement
Adaptive skills: what we learned by age 10
2. ORGANIZATIONAL THEORY
What makes organizations tick?
A systemic look at organizations
Managers matter!
 Morale: The key to organizational health
How to create a positive work place environment
Time, tools and sponsorship: the foundation of
management effectiveness
3. MANAGER COMPETENCIES OVERVIEW
What skills do I need?
Survey says: What employees say they need most from
their managers
“Think Like a Manager” checklist
The big four:
People skills
Group leadership skills
Information skills
Achievement skills
4. PEOPLE SKILLS
How do I work effectively with people?
Your priorities: Focusing on what matters most
Building trust and respect in the workplace
Behavior styles and why they matter
Turning weaknesses into strengths
Be a manager they can trust
Caring and support
Skilled listening
The art of giving and receiving feedback
Asking questions
Follow up and follow through
Third-party conflict resolution
Employee performance
Motivating employees
Performance reviews
Complaints: When (and how) to address and when to ignore them
Corrective action
Coaching, training, and orientation skills
5. GROUP LEADERSHIP SKILLS
How do I create a positive environment?
Employee morale: Why it matters, how to build it, and
how to maintain it
Generations X and Y: What do they want?
What do they need?
Eliminating negativity and triangulation
The five dysfunctions of a team
Rewarding the right stuff
Building a teamwork-oriented culture
Participatory management: How and when to use the six
decision-making styles
6. INFORMATION SKILLS
How do I communicate effectively?
Information distribution: What works and what doesn’t
Making meetings effective, efficient, and enjoyable
By-whens and how to use them
Email: Blessing and curse
Who should be talking to whom about what?
The care and feeding of your boss:
sponsorship and communication
7. ACHIEVEMENT SKILLS
How do I meet goals and expectations?
Mission, values, and purpose statements
(without cynicism)
Personal productivity
Managing your time
Your circle of influence and your circle of concern
Delegating
Getting (and staying) organized
Role and task clarity: Why job descriptions aren't enough
8. PERSONAL EVALUATION
How do I keep growing and learning?
How to have a career in self-improvement, part 2
Asking for and getting feedback you can use
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